Privacy Policy

 This Privacy Policy applies to Sestra People Pty Ltd, and all references to “Sestra People,” “we,” “us,” or “our” in this document refer to Sestra People Pty Ltd and its related subsidiaries. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

This statement outlines Sestra People Pty Ltd's (ABN: 88 680 447 152) policy on how we collect, maintain, use, store and disclose personal information. It applies to all operations within Australia, including visitors to our website and reflects our commitment to you. This includes: 

• Why we need your personal information and the types of information we collect
• How we protect your personal information
• Who can access your personal information
• How you can contact us to find out more about your personal information
• What to do if you have concerns about your privacy 

Personal Information

Personal Information includes all details such as your contact information, work experience, qualifications, test results, opinions about work performance (e.g. references) and other information obtained or received in connection with potential or actual jobs and placements. 

Sensitive Information

Sensitive Information is a special category of personal information. It includes data such as membership in professional or trade associations or unions, criminal records, health information, racial or ethnic origin, political opinions, memberships in political associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices. As outlined in the Australian Privacy Act, sensitive information can generally only be disclosed with your consent. 

We may collect personal or sensitive information about you in the following circumstances:

• When you complete an application form or provide information in connection with an application
• When we receive a reference about you 
• When we receive results from inquiries made with former employers, colleagues, professional associations or registration bodies
• When we receive results from competency or medical tests, or background checks such as credit or criminal record checks 
• From public domain sources, including the use of automation tools like web scraping technologies
• When you provide additional information about yourself

Information Collected via the Website

Some personal information may be collected during the use of our website, such as pages visited, time spent on each page, and server IP address. This metadata does not personally identify users. Cookies may be used to enhance the browsing experience. You can configure your browser to disable or delete cookies. 

Purpose and Use of Personal Information

Your personal and sensitive information may be used for: 

• Potential or Actual Work Placements
• Assessments (including medical tests)
• Identifying training needs
• Informing you about job opportunities, relevant candidates or events such as training sessions and networking opportunities 
• Conducting criminal reference checks and other background verifications
• Research, Development and Infrastructure Testing to improve services
• Direct Marketing, Business Development and Sales Activities

We may disclose personal information (including to trusted third parties) for purposes consistent with its original collection, or as otherwise permitted by law. This may include disclosure to: 

• Potential and actual employers or clients
• Employees or potential employers, both within and outside Australia
• Referees
• Providers of Online training or Induction Services
• Background Checking Agencies (e.g. for Criminal or Credit Checks) 
• Professional Associations or Registration Bodies
• Our Umbrella Payroll Providers for the Management and Processing or payments for Contract Employees
• Clients or their Representatives for the purposes of safeguarding or managing their Intellectual Property (IP) in accordance with relevant agreements or policies

Cross-Border Disclosures

We may engage overseas entities to provide services, such as cloud storage, or disclosure information to overseas clients as a part of recruitment process. By providing your personal information, you consent to these disclosures. Please notify us if you do not wish your information to be disclosed overseas. 

Client-Specific Privacy Agreements

We understand that some Clients may have specific privacy policies or confidentiality requirements. Upon request, we are able to review and sign Non-Disclosure Agreements or make adjustments to align with the Client's Privacy Policy. This ensures compliance with Client-Specific requirements while maintaining our commitment to safeguarding personal information. 

Use of CRM for Data Storage

We use a Customer Relationship Management (CRM) product for storing and managing candidate and client data. While the CRM provider facilitates the secure storage and management of this data, Sestra People Pty Ltd retains full ownership of all data stored within the CRM. The CRM provider has its own privacy policy, which governs their handling of any personal information stored within their system. By providing your personal information to us, you consent to the storage and management of this data within our CRM. 

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access. Records are securely stored in electronic and paper-based formats. When information is no longer needed, it is either de-identified or securely destroyed. 

Accuracy and Updates

We strive to ensure that personal information is accurate, up to date and complete. Please notify us of any changes to your details. 

General Information

We collect aggregated data about website usage to improve the user experience.. This data does not personally identify individuals. 

Specific Information

If you apply for a job or sign up for services via our website, we may collect personal details such as your Name, Address, Email, and Phone Number. 

For enquiries, access or deletion requests, corrections or complaints, please contact Sophie@sestrapeople.com.au

Complaints Handling

We aim to acknowledge complaints within 15 working days and resolve them within 60 working days. If resolution takes longer, we will provide updates. Unresolved complaints may be escalated to the Office of the Australian Information Commissioner (OAIC). 

Important Note

Please do not submit complaints via our Website Inquiry function or to our general Information email address, as these channels are checked periodically, and your complaint may be missed. Please use the designated contact email provided above for all complaints to ensure prompt resolution. 

You have the right to: 

• Access your personal information
• Request corrections
• Withdraw consent where applicable 
• Lodge complaints with the OAIC

This policy may be updated periodically to reflect legal, technological, or operational changes. Please refer to our website for the most current version. 

Revised: January 2025